Returns & Exchanges

At Twentyseven Toronto, we want you to love your beauty ritual. If you are not completely satisfied with your purchase, we accept returns on unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Email our support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring all protective seals remain intact.

• 3.
  Ship It Back

  Affix the provided shipping label or use a tracked courier service to send the package to our Toronto studio.

• 4.
  Receive Your Refund

  Once our team inspects the items, a refund will be issued to your original payment method within 5-7 business days.